Refund policy

At DARCZILA, we’re committed to your complete satisfaction, delivering quality activewear that blends performance with fitness fashion. If your purchase doesn’t meet your expectations, our customer-friendly return policy is designed to make the process simple and hassle-free, ensuring a smooth shopping experience from start to finish.

Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last 30 days.
• The item is in its original packaging, unused, and in the same condition that you received it.
• Proof of purchase or receipt is provided.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Discounted or sale items
• Personal care items such as undergarments

Return Process

1. Initiate a Return:
   Contact our customer service team at darczila1@gmail.com to initiate a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Pack the Item:
   Securely pack the item in its original packaging. Ensure all tags, labels, and accessories are included.
3. Ship the Item:
   You will receive a return shipping address from our customer service team. Please ship the item back to us using a trackable shipping method. The customer is responsible for the return shipping costs unless the item received was incorrect or defective.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and specify the exchange request in your initial contact with customer service. We will process the exchange once the returned item is received and inspected.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at darczila1@gmail.com with details and photos of the issue. We will arrange for a replacement or a full refund, including any return shipping costs.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at:

DARCZILA
Customer Service Email: darczila1@gmail.com
Customer Service Phone Number: + 92 339 399 9955

Thank you for shopping with Darc Zila. We value your satisfaction and are here to assist you with any issues related to your order.