Shipping & Returns
What is DARCZILA's return policy?
You can return items within 7 days of purchase, provided they are unused and in their original packaging. For more details, visit our Return Policy Page.
How long does it take to process an order?
Orders are processed within 4-5 business days. Shipping times vary based on the shipping method chosen at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the Postex carrier's website.
Do you ship internationally?
Yes, We do ship internationally, But you have to place the order on our WhatsApp Business Number.
What payment methods do you accept?
Right now we are only accepting Cash On Delivery (COD).
How do I change or cancel my order?
To change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed or shipped, changes or cancellations may not be possible.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will arrange for a replacement.
Can I exchange an item?
Yes, you can exchange items for a different size or color. Please follow our return process and specify your exchange request when contacting customer service.
Are there any items that cannot be returned?
Certain items like gift cards, discounted or sale items, and personal care items are not eligible for return. For a complete list, please refer to our Return Policy Page.
How can I contact customer service?
You can contact our customer service team via email at darczila1@gmail.com or by phone at +92 339 399 9955. We are here to assist you with any questions or concerns.